Terms
Orders
Shopping Cart
Due to system specifications, adding an item to your shopping cart does not guarantee its availability until the purchase process is completed.
Because multiple customers may add the same item to their carts at the same time, stock may sell out if another customer completes their purchase before you finalise yours.
Completing Orders
Once your order has been completed, a confirmation email will be sent to the email address you registered.
Please keep this email for your records, as it contains your order details and order number.
If you do not receive a confirmation email after placing your order, there may have been an issue with the transaction. In such cases, please contact us via the CONTACT page in the menu.
Cancellation
Please note that cancellations are not accepted once an order has been placed.
Tax
Please note that the Blackout Streetwear Online Store has no control over customs duties or import taxes that may be applied when your order reaches its destination. Any such charges are the responsibility of the recipient.
Payment
Payment Methods
When entering your credit card information, your data is securely transmitted directly to your credit card provider for confirmation. Your information is not shared with third parties.
All international orders on the Blackout Streetwear Online Store are processed in United States Dollars (USD). For credit cards issued in other currencies, the final charged amount will depend on the exchange rate applied by your credit card provider
Accepted payment methods
FAQ
Frequently Asked Questions (FAQ)
General Information
Q: What is the currency used for international orders in the online store?
A: The Blackout Streetwear Online Store operates in USD United States Dollars for international orders. If your credit card is registered in a different currency, the final charge will depend on the exchange rate applied by your credit card provider.
Q: How is item availability managed?
A: Adding an item to your cart does not guarantee availability. If another customer completes their purchase first, the item may sell out before you finalise your order.
Q: Do I have to pay tax for international orders?
A: Import duties or taxes may be charged by your destination country and are the customer’s responsibility.
Payment
Q: What payment methods are accepted?
All international transactions are processed in USD United States Dollars. If you are using another currency, your credit card provider will apply the applicable exchange rate.
Q: Is my payment information secure?
A: Yes. Payment details are transmitted securely and directly to your payment provider. We do not store or share your payment information.
Shipping
Q: What are the shipping options?
A: For domestic orders we use J&T Delivery . For international orders, we ship via DHL.
Q: How are shipping fees calculated?
A: For domestic orders we use J&T Delivery. For international orders, we ship via EMS (Express Mail Service) & DHL
Q: How long does delivery take?
A: Orders are processed within the day with a 5pm cut off time. Orders after 5pm are processed the next day. Orders on Friday after 5pm, Saturday and Sunday are process on Monday. Orders on holidays are process the next day. J&T Fulfilment for Domestic orders usually takes 2–3 business days.
Estimated delivery times for International orders after 3 day dispatch are as follows:
- EMS: approximately 8-12 business days
- DHL: approximately 5-9 business days
Q: Can I return or exchange items?
A: Returns or exchanges for customer convenience are not accepted. However, items with with production defects and items sent in error may be returned or exchanged if all of the following conditions are met:
- The customer contacts us via the CONTACT page within seven (7) days of delivery.
- The item is unused and all tags remain attached.
- All accessories and the delivery statement are included.
Returned items will be exchanged for the correct item only. Exchanges for different items, colours, or sizes are not available. A refund will be issued only if the correct item is out of stock.
Size / Fit
Q: How can I choose the correct size?
A: Please refer to the size chart on each product page. If you are unsure, feel free to contact us before placing your order.
Privacy
Privacy Policy
BLVCKOUT STREETWEAR APPAREL TRADING complies with the Data Privacy Act of 2012 when operating the Blackout Streetwear Online Store and managing the personal information of customers who use the site
This Privacy Policy explains how BLVCKOUT STREETWEAR APPAREL TRADING collects, uses, manages, and protects customer information. BLVCKOUT STREETWEAR APPAREL TRADING recognizes the importance of privacy and is committed to ensuring the appropriate handling of personal information.
Collection of Personal Information
BLVCKOUT STREETWEAR APPAREL TRADING collects the following personal information from customers using the Site:
- Information Provided During Account Creation or Product Purchase
- Name
- Address
- Telephone number
- Email address (only email addresses are collected for newsletter subscriptions)
- Company name (optional)
- Credit card and other payment-related information
- Information from Customer Devices and Cookies
- Internet connection data, IP address, device type, operating system, platform, browser type and version (including plugins), time zone settings, and location data
Purpose of Using Customer Information
BLVCKOUT STREETWEAR APPAREL TRADING uses customer information for the following purposes:
- Packaging and shipping items
- Processing payments for purchased items
- Sending email newsletters
- Responding to inquiries and requests, including returns
- Conducting marketing research and analysis
Provision of Personal Information to Third Parties
BLVCKOUT STREETWEAR APPAREL TRADING does not provide personal information to third parties, except as permitted by the Data Privacy Act of 2012
Disclosure and Correction of Personal Information
Customers may request the disclosure, correction, or deletion of their personal information. BLVCKOUT STRETWEAR APPAREL TRADING will respond promptly, except where restrictions apply under applicable laws.
- Updating Information via the Site
Customers may update, add, or delete their personal information at any time through the “ACCOUNT” section of the Site.
- Requesting Deletion
Requests for deletion may be submitted via the “CONTACT” page. Only the customer or their authorized representatives may request deletion.
- Notification of Actions Taken
After reviewing a request, BLVCKOUT STRETWEAR APPAREL TRADING will correct the information if necessary and notify the customer of the outcome.
Use of Cookies
Sector Co. uses cookies to improve customer experience and enhance the functionality of the Site.
What Cookies Are
Cookies are small text files stored on a customer’s browser or device. They help distinguish individual users and improve browsing experience. Cookies do not personally identify customers.
Disabling Cookies
Customers may disable cookies through their browser settings. Please note that disabling cookies may limit access to certain features of the Site.
Modification of the Privacy Policy
BLVCKOUT STRETWEAR APPAREL TRADING reserves the right to revise this Privacy Policy as necessary.
Contact Information
For inquiries regarding the disclosure, correction, or deletion of personal information, or for any other questions, please contact BLVCKOUT STRETWEAR APPAREL TRADING via the “CONTACT” page.